FAQs

1. Do you ship to my location? What is your shipping policy?

We provide FREE shipping to most locations in Canada (i.e. non-remote areas). Applicable to purchases of Grand Videoke main units.

For remote areas, there will be a surcharge of at least CAD 35.00. Our customer service team will send you an email within 24 hours if in case your address is considered as a remote area. You would have the option to pay for the surcharge, or cancel your order and refund your payment. 

We do not deliver to APO and PO box addresses.

 All taxes and duties (if applicable) shall be entirely up to the customer. Generally, import duties and taxes are paid for by Nextdev North Limited, the parent company of Grand Videoke Canada. However, HST, GST and PST charges are to be paid for by the customer, which will be indicated when customers check would check out from the Grand Videoke Canada website (www.grandvideoke.ca). 

2. What is your lead-time for delivery?

Our order processing time is one (1) business day. Our transit time is 5-7 business days through our logistics partner UPS.

3. What are your payment options?

We process payments through Split, which accepts Visa, MasterCard, Amercian Express (AMEX), Google Pay and Apple Pay. We also accept payments through PayPal.

4. What is the warranty of Grand Videoke?

Grand Videoke warrants its products against defects in material or workmanship under normal use and service for a period of:

- Main Unit, Microphones & Remote Control: 12 months
- All Cables: 3 months
- Autovolt Adapter: 6 months

Warranty for all cables and autovolt adapter is limited to manufacturing defects (i.e. materials, workmanship) and does not cover normal wear and tear.

Please refer to this link to know more about warranty: https://grandvideoke.ca/pages/warranty 

5. How to add more songs to the Grand Videoke?

A. For Grand Videoke 3 PRO Series:


You can add more songs wherever and whenever as long as you have a stable internet connection. This can be done by downloading new song volumes through the GV Smart App for iPhone/iPad and Android. For more details on the GV Smart App, please visit this link: https://grandvideoke.ca/pages/gv-smart-app 

The song volumes that you have downloaded will be saved to your iPhone/iPad or Android device. Pair your iPhone/iPad or Android device to the Grand Videoke through the GV Smart App to facilitate transfer of song volumes to the Grand Videoke. Transfer can only be facilitated when you purchase the GV Smart Code Update Credits (https://grandvideoke.ca/products/gv-smart-code-update-credits).

For the complete walkthrough on how to update songs, you may refer to the video below:


B. For Grand Videoke PLUS Series:

You may add songs by purchasing Grand Videoke Song Transfer Packs (STP). STPs are released in volumes with 300-310 songs. 

STPs are include firmware updates for the Grand Videoke PLUS which are for bug fixes and additional features.

6. What is the difference of Grand Videoke Symphony 3 Pro and Grand Videoke Rhapsody 3 Pro compared to other Grand Videoke models?

The all-new Grand Videoke 3 PRO series lets you experience the latest karaoke technology combined with the power of the smartphone. 

Unlock new possibilities with the new GV Smart App. Feel what it's like to have your own vocal coach with the Perfect Pitch AI Vocal Coach and Advanced Scoring System. Find songs in seconds with the GV Voice Command+. Enjoy an even better concert-like experience with new Lyric Videos, improved HD+ Audio, Full HD Video, and more handpicked songs built in. 

The Grand Videoke 3 PRO series is simply the best Grand Videoke yet. For more details, visit this link: https://grandvideoke.ca/collections/grand-videoke-3-pro-series

7. What is the GV Smart App? How does it differ from the mobile apps released by other brands?

The GV Smart App pairs your iPhone/iPad or Android device to the Grand Videoke Symphony 3 Pro and Grand Videoke Rhapsody 3 Pro.

Unlike other karaoke mobile apps, the GV Smart App doesn't only feature remote control and virtual song book functions. It is a companion app featuring major functions such as Direct Song Download, GV Voice Command+, Live Messaging, Photo & Music Transfer, and Sharing of Recorded Songs and Score Screenshots on Social Media.

Get the GV Smart App on Apple App Store or Google Play. You may also visit this link for more information about the GV Smart App: https://grandvideoke.ca/pages/gv-smart-app

8. What is the Perfect Pitch AI Vocal Coach and Advanced Scoring System?

The Pefect Pitch AI Vocal Coach and Advanced Scoring System is a technology exclusive from Grand Videoke. 

This feature gives valuable feedback in real-time while you sing. It's like having your own vocal coach at home! At the end of each song, the 4-Point Pro Rating shows detailed results in terms of Key/Rhythm, Vibrato, Upband, and Downband scores, and tells you which areas you need to improve.

9. What is your return and refund policy?

We want you to be 100% satisfied with your purchase. If for any reason you are not satisfied, you can return the items within 30 days. Please email us so that we can provide you with a return authorization number and return shipping instructions.

You may return any merchandise for any of the following reasons:

- Incorrect item shipped
- Defective items

The product must be in its original delivery condition and must be returned prepaid and insured for the whole purchase price. Change of mind is not applicable for returns.

For returns with missing parts and/or accessories, the cost of replacement shall be charged to the customer.

10. How do I contact Grand Videoke's customer service?

If you have any inquiry or feedback, you may reach us through the following details:

- Email: hello@grandvideoke.ca
- Phone: +1 (365) 773 8815

Alternatively, you can use our contact form here: https://grandvideoke.ca/pages/contact-us